The Privacy Act 1988 (Cth)(the Act) allows for ‘personal
information’, including ‘sensitive information’ (which are defined in the Act)
about you to be collected, used and disclosed provided we have provided you
with notice and in certain circumstances also obtained your consent. In this
Privacy Policy and, where appropriate, a reference to ‘personal information’
includes ‘sensitive information’.
We may (from time to time) update, revise, amend or replace this
Privacy Policy by posting any changes to it on our website or by giving you any
other form of notification.
This Privacy Policy is available on our website, at our office and
may also be made available to you at any property inspection or when we first
communicate with you by email.
What personal information do we collect?
Personal information we collect includes the following: full name,
contact number, contact email, emergency contacts, photo IDs, payslips, residential
address history, employment details, tenancy ledgers, information related to
sales as outlined in new KYC processes for both buyers and vendors, etc.
How we collect personal information from you
We will collect personal information from you in the following
circumstances:
Property Management
–
if you are a prospective or current landlord
and you want us to manage your property, then we will collect personal
information from you in order to identify you and the property;
–
if you are a prospective or current tenant
and/or you inspect any rental property, then we will collect personal
information from you when you attend the property inspection; and
–
if you are a prospective or current tenant and
you want to rent a property, then we will collect personal information from
you, usually at the rental application stage from the rental application and
supporting documentation that you supply. If you are the successful tenant then
we may also collect personal information from you during the continuation of
any tenancy or lease agreement with the landlord.
Sales
–
if you are a prospective or current vendor and
you want us to act as your sales agent, then we will collect personal
information from you in order to identify you and the property;
–
if you are a prospective or current purchaser
and you inspect any property, then we will collect personal information from
you when you attend the inspection; and
–
subject to the other provisions of this
Privacy Policy, we may also collect personal information from you when you make
any other enquiry with us about the property.
Strata Management
–
if you are a prospective or current owner of a
strata title lot in a strata scheme and we are appointed as the strata managing
agent of that strata scheme, then we will collect personal information from you
in order to identify you and the property; and
–
subject to the other provisions of this
Privacy Policy, we may also collect personal information from you when you make
any other enquiry with us about the strata management of your property.
How we collect personal information from other sources
We can collect personal information about you from other sources
in any manner permitted by the Act. We will only collect personal information
from other sources where it is reasonably necessary for us to do so in relation
to, or in connection with, any services we are supplying in connection with our
real estate and/or strata agency business. Examples of such sources of personal
information include:
–
from your agents, other owners, insurers and
underwriters, contractors, legal, financial and other advisors in relation to
or in connection with any tenancy, lease or contract for sale of the property;
–
from public registers including those managed
by the NSW Land & Property Information;
–
from publicly available information;
–
from property valuers or related service
providers; and
–
from our other service providers including any
third party that has been authorised to supply us with personal information.
When the law authorises or requires collection of personal
information
There are laws that may require us to collect and disclose your
personal information. For example, we may be required to collect and disclose
your personal information pursuant to the Property, Stock and Business
Agents Act 2002 (NSW), including any regulation under that law.
How your personal information may be used
We may collect and disclose your personal information for the
following purposes including:
Property Management
–
to identify and/or verify the identity of any
prospective or actual landlord or tenant for any property we manage or propose
to manage;
–
to process and assess any application received
in relation to a tenancy or lease of any property;
–
to advertise, market and promote any tenancy
or lease of any property;
–
to negotiate and prepare any tenancy
agreement, lease or any other document for any property;
–
to liaise and exchange information with the
landlord or the tenant as well as their agents, contractors, legal, financial
and other advisors in relation to or in connection with any tenancy or lease of
the property;
–
to manage any tenancy or lease agreement
including the collection of rent and other amounts on behalf of the landlord
and the preparation of required statements of account;
–
to ensure the safety and security of landlords
and existing occupiers and of each of their property in connection with the
inspection of any property by prospective tenants;
–
to provide your insurer with information
relating to or connected with any property;
–
to comply with any applicable law in
connection with the tenancy agreement or lease;
–
to confirm whether the landlord or tenant is
registered for GST purposes;
–
to tell you about any other rental property
that we are managing or any other service that we provide, unless you tell us
not to (this is referred to as direct marketing);
Sales
–
to identify and/or verify the identity of any
prospective or actual vendor for any property;
–
to advertise, market and promote the sale of
any property;
–
to negotiate and manage the sale of any
property (including to provide non-legal assistance with the exchange of the
contracts for the sale of property as well as the preparation of any required
statements of account);
–
to liaise and exchange information with the
vendor, purchaser (including any prospective purchaser) as well with their
respective agents, contractors, legal, financial and other advisors in relation
to or in connection with the sale of the property;
–
to ensure the safety and security of vendors
and existing occupiers and of each of their property in connection with
auctions and the inspection of any property by prospective purchasers;
–
to comply with any applicable law in
connection with the sale of the property;
–
to confirm whether the vendor or purchaser is
registered for GST purposes;
–
to tell you about any other property that we
are selling or any other service that we provide, unless you tell us not to
(this is referred to as direct marketing);
Sharing personal information with related companies
We may share personal information about you with our related
companies for any of the purposes described above.
Sharing personal information outside of Australia
We may store information about you in cloud or other types of
networked or electronic storage. As electronic or networked storage can be
accessed from various countries through an internet connection it is not always
practical to know in which country personal information about you may be held. For
example, rental application information is stored in Ignite and Property Tree,
and buyer’s information is stored by AMLHub.
We will take reasonable steps to ensure that any overseas
organisation that receives your personal information will comply with the Act.
If you do not provide personal information
If you do not provide your personal information to us, it may not
be possible to provide you with the service that you have requested or applied
for:
–
if personal information is not disclosed in a
rental application by a prospective tenant, then we may be unable to process
the application and/or submit it to the landlord for their consideration or
approval. If you enter into a rental or lease agreement, you will need to be
identified and your personal information will be included in the rental or
lease agreement;
–
if personal information is not disclosed by a
vendor in connection with the sale of their property, we will not be able to
verify that they are the owner of the property and/or to advertise and market
the property;
–
if personal information is not disclosed by a
prospective purchaser at an open inspection, then we may not be able to admit
them into the inspection;
–
if personal information is not disclosed by a
prospective purchaser at an auction, then we will not be able to register them
as a bidder;
–
if personal information is not disclosed by an
owner in connection with the management of their strata scheme or their
property, then we will not be able to verify that they are the owner of the
property and manage the strata scheme; and
–
to let you know about other services we
provide that might be suitable for your needs (unless you opt out of this by
telling us that you do not wish to receive such information).
Personal information about other people
If you give us personal information about any other person in
relation to, or in connection with, the rental/lease or sale of any property:
–
we are entitled to assume that you have sought
their consent to the disclosure of such personal information to us;
–
we have collected their personal information
for the purposes set out in this Privacy Policy;
–
we may exchange their personal information
with other organisations for the purposes set out in this Privacy Policy;
–
we will handle their personal information in
the same way as set out in this Privacy Policy and they can: o access or
request a copy of this Privacy Policy; or
–
access the personal information we hold about
them.
Anonymity and pseudonymity
We are not always able to deal with people who do not wish to
identify themselves. This will be particularly the case when we are proposing
to, or we do, act for a vendor or a landlord in relation to either the sale or
rental/lease of any property. This will also apply where we are also dealing
with actual or prospective tenants for any rental property that we manage.
Further, we are not able to allow people through any property
inspections who do not wish to identify themselves as this can create security
and other concerns for the property owner (among other considerations).
However, where possible, we can provide information of a general
nature such as, for example, we can respond to general telephone and related
enquiries about a rental/lease or sale property to unidentified individuals. Of
course, if an individual makes an enquiry by email or other electronic or
written methods then there is every possibility that the mode of communication
may identify you.
Accessing your Personal Information
Unless we are entitled to withhold access to your personal
information (there are various reasons why this may be the case), you have the
right to request access to any personal information held by us which relates to
you. We may charge a reasonable fee where access to personal information is
provided. Any requests for access to your personal information should be made
in writing to the Privacy Officer (details specified below). You also have the
right to request the correction of any personal information which relates to
you that is inaccurate, incomplete, irrelevant, misleading or out-of-date.
If you require any further information about our management of
personal information or have any queries or complaints, you should contact:
Jian GAO, The Privacy Officer [Angelland Realty]
50 Burwood Road, Burwood NSW 2134]
[Tel: 02 97476409]
[Email: office@angelland.com.au]
What rights you have over your data
You can request that we erase any personal data we hold about you.
This does not include any data we are obliged to keep for administrative,
legal, or security purposes. Email us at info@angelland.com.au.
Making a complaint
We have a fair and responsible system for handling complaints,
including documentation and discussions with you regarding solutions and future
steps.
If you have any complaints, concerns or questions about your
privacy, please contact team:
We will consider your query and work to respond to you promptly.
You can get more information about protecting your privacy:
Visit the
office of the Australian Information Commissioner.
Company/entity name: Trans Australia Property Pty Ltd / Trading
name: Angelland Realty Licensee Name: Yichen YU Licensee Email:
admin@angelland.com.au
Real estate license number: 1509594 ABN: 22129615201
Office address: 50 Burwood Road, Burwood, NSW, 2134 Phone number:
02 97476409
© Copyright July 2025 – Licensed to REINSW for on-license to
members of REINSW 2